National Clothesline


Taking advantage of the ERC and EIDL

By Peter Adams

Pete Adams

The drycleaning industry has been one of the hardest hit industries by the pandemic. I know that personally, as I have a drycleaner located in central Florida and our sales were off by more than 60% in the second quarter of 2020.

If it wasn’t for the two loans from the Payroll Protection Program (PPP), we would have gone out of business and all of our employees would have lost their jobs. I know that many of you are doing everything that you can to survive COVID, just like we are.

Southwest Drycleaners Association to host in-person meeting

The Southwest Drycleaners Association will be hosting an in-person meeting from July 9-10 in Austin, Texas. The association's Board and Membership meeting will take place at the Lone Star Court, located in the heart of The Domain, in north Austin. Registration is free for SDA/DLI members and $100 for non-members. A highlight of the event will be a presentation by John Rothrock, CGCP, President of Yale Cleaners of Tulsa, Oklahoma. He will discuss "Generation Now... Can Drycleaning Deliver?", emphasizing customer expectations and why same-day delivery service matters and how to implement it. For more information, visit To register, contact the SDA office at (512) 873-8195.

Clean 2022 open for general booth sales

During the second half of April, National Public Radio had reported that the U.S. vaccination campaign was progressing well. Since vaccination began in mid-December, more than 209 million doses had been administered.

Overall, 84.3 million people in the U.S. were fully vaccinated, representing 25.2% of the total population.

Drycleaning sales are on the climb overall

The drastically declining drycleaning sales in the country during the past year have not painted a pretty picture for the industry, although it is indeed a pretty confusing one when you examine it even closer.

The best metric available to create those brush strokes has been the sales graphs compiled by SPOT Business Systems, which have publicly offered its statistical set tracking its base of hundreds of drycleaners.

Tiffany Couture Cleaners featured in Netflix’s new series

Tiffany Couture Cleaners of Las Vegas was recently featured in Netflix’s new original documentary series, “Worn Stories.” Adapted from Emily Spivack’s New York Times best-selling book, the series explores the connection between clothing and memory and features a mix of dynamic interviews with inspiring cultural figures and storytellers.

DLI to host its inaugural vitrual spotting class

After a year of travel restrictions as a result of the COVID-19 pandemic, many Americans are traveling by air again, perhaps seeking a much-needed, vacation. However, in late April, the Centers for Disease Control and Prevention still recommended those not vaccinated yet to refrain from traveling and increasing the potential to spread the virus.

The value of on-boarding and training

by James Peuster

James Peuster

One of the main reasons why we have employee turnover is because we do not have a solid on-boarding and training system or procedure that ensures that you will be able to retain your newer employees.

As we continue to see people struggle to hire, we are also seeing people bring in quality staff members and it’s all due to the initial buy-in.

Even managers need proper training

by Frank Kollman

Frank Kollman

Frequently, employees are promoted based on their skills as counter employees, mechanics, production employees, salespeople, clerical employees, or administrators.

Putting out product, handling customers, doing construction work, selling service contracts, entering payroll, and preparing budgets do not train individuals to be good supervisors. The net result of a promotion of a great employee can often be (1) the loss of a great employee, and (2) the addition of an inadequate


Finding balance

Growing up while working at Fox Cleaners of Greensboro, NC, Lindsey Beane was taught the keys to running a successful drycleaning plant by an industry legend — Sto Fox. Of course, she just knew him as dad.

“I was in the call office,” Lindsey recalled. “So, I was marking in, assembling and waiting on customers, and inspecting and the tagging and bagging... dealing with customer complaints. He wanted me to learn.”

Which type of manager have you hired?

by Don Derosiers

Don Derosiers

Let’s face it, it’s difficult to find managers in this business. Wait. Let’s be more specific. It’s difficult to find qualified managers in this business. This is a very inconvenient truth because I believe that the most valuable investment that you can make — the one with the most significant return on investment — is a qualified manager. I see clear patterns.

The proper use of the steam gun

by Dan Eisen

Dan Eisen

Spotting is an art indicated by the fact that some spotters are able to remove stains while others cannot even when they have access to the same equipment and materials. The steam gun is the most commonly used item that is often taken for granted by many spotters. Some spotters use it correctly and efficiently while others do not, causing results to vary

Boiler water testing — Part I

by Bruce Grossman

Bruce Grossman

In the past, companies supplying boiler maintenance chemicals like “boiler compound” had representatives visit your plant, take water samples and analyze them in order to prescribe the proper blow-down procedures and how much boiler compound to add and when.

However, the business model which provided that type of high-level service is no longer workable in most areas. Therefore, these test procedures must now be carried out by either sending samples to a lab for analysis or by onsite water testing by plant personnel.

Why you should fire yourself

by Kermit Engh

Kermit Engh

If you find yourself in a position where your customers insist on speaking with you directly instead of your employees, then you might want to consider shifting your structure so you can improve the value of your business. When we bought Fashion Cleaners in 1992, we had one very high maintenance customer who always asked for the prior owner. I would just answer that he was not in today, but could I help? After a couple of months, she said, “Rueben isn’t there anymore, is he?” I said, “No, but can I help you?”

Has drycleaning hit the mainstream?

Peter Blake

It is not often that drycleaning makes an appearance in the mainstream unless it is negative press, publicity, or jokes at our expense on Seinfeld. I can’t tell you how many times I have been called about how our industry has been portrayed by popular culture. If you are like me, Netflix accounts have gotten quite a workout over the past 12 months. I was intrigued to see a new Netflix show this April: Worn Stories.


Drycleaning sales are up, but not drycleaning prices

Lately the weather has been improving and the vegetation is out and blooming. Things might actually be looking up. Since vaccination distribution began back on Dec. 14, 26% of the U.S. population had become fully vaccinated by press time — which means that over 1/4 of the population “got the jab’ in less than four months.

Digital Flipbook Version



Jennifer Marquardt joins The Route Pros

The Route Pros has announced that Jennifer Marquardt is joining the team as the customer service expert for continual and onsite training. "We know it is vital for our clients to have access to an expert who has hands-on experience at the counter, as well as retention," James Peuster said. "Jennifer is exactly what this industry needs — a fresh and positive spirit," added Mark Albrecht. "The addition of Jennifer to the Route Pros team is so exciting! Now, more than ever, Route Pros members are looking to achieve superior client relations and separate themselves from their competitors." "I am very happy to be joining the Route Pros Team," Marquardt noted. "With a combination of James, Mark and myself, we are excited to offer members the tools they need, but only to grow... but to thrive. Thank you James, Mark and all the Route Pros members for putting your trust in me. Together, we are going to accomplish amazing things. I can't wait to get started."

For more information, visit

ByNext Acquires WashBox to Accelerate Expansion Into Los Angeles Market

NEW YORK, March 17, 2021 ( -

ByNext, the leading technology-enabled home services company, providing eco-friendly laundry, dry cleaning and residential home cleaning, announced that it has acquired WashBox, a Los Angeles-based laundry and dry cleaning delivery company. The WashBox acquisition will accelerate ByNext's expansion into a new market and solidify its position as a national leader in the home services space.

For more information, contact [email protected]

Team Products announces new laundry powder

Perfect Eucal Laundry Powder Concentrate contains eucalyptus oil, an essential oil that has been used for centuries for its health and antiseptic qualities. The detergent is 100% soluble even in cold water so it leaves no residue on your clothes. Its eco-friendly formula is greywater and septic water safe. It is hypo-allergenic even for a very sensitive skin. It contains no artificial perfume or dye, yet its powerful formula offers you an exception performance.

You can use half the amount of other detergent and still get a better cleaning performance. You can use half the amount of other detergent and still get a better cleaning power, making it very economical. It even cleans and protects the inside of your machine. For more information, please visit or call Shellie Hong at (201) 313-7191. Her email address is [email protected].

Colorex Chemical to distribute Suede Products line

Tinley Park, IL, January 2021

John Roth, owner of Suede Products, LLC. has made an arrangement with Colorex Chemical Co. to manufacture and distribute their leather, suede, and fur cleaning product lines. Colorex Chemical Company, Inc. has dedicated itself to the manufacture and distribution of the highest quality cleaning and refinishing products for the leather, suede, and fur industries since its founding in 1962. Suede Products original founder started in the business during the great depression and since has become the worlds largest supplier of products and training for the professional leather cleaners worldwide. Over the coming months Suede Products will combine both product lines into one being able to supply the best suede, leather, and fur cleaning products to it's customers across the globe.

For more information Suede Products can be reached at: Suede Products, LLC (877) 710-8200 [email protected]

Foster-Stephens, Inc. Celebrates 85 Years

Elk Grove Village, IL, March 8, 2021

Foster-Stephens announced its 85th anniversary as a national supplier of textile preservation products.

Foster-Stephens, Inc. was founded in March 1936 by Elmer (Bill) Jones in Chicago, IL. Mr. Jones began by selling posters door to door to dry cleaners. Over the years, Foster-Stephens product line expanded, and he introduced the first wedding gown preservation box, the Keepsake Pak, at a national dry cleaners show in 1947. Since then the company has specialized and innovated products for the preservation and protection of clothing and textiles.

“Reflecting on where we’ve been in 85 years and where we intend to go in the decades ahead, we believe we have a solid foundation for the future built on generations of trust,” commented Nancy L Jones, President of Foster-Stephens. “We are proud of all the hard work and dedication our employees have shown the company and our customers over the years, especially this last year with the pandemic.”

To learn more about Foster-Stephens lines of wedding gown preservation boxes and muslin bags, please check out our website at

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