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    National Clothesline


MfM’s Canadian bureau meets in Winnipeg

Methods for Management (MfM), recently held its Canadian Bureau’s second quarter meeting. Hosted by Lisa Loscerbo and Kevin Hiebert of Best Care Dry Cleaners, the event took place at the Inn at The Forks in Winnipeg, Manitoba, on April 17 to 18, 2024. This assembly was two days of industry collaboration and innovation among top-tier Canadian drycleaning professionals.

The meeting commenced with a working breakfast on Wednesday, setting the tone for a day filled with insightful activities and industry engagement. The highlight was a planned field trip to The Duha Group, a global pioneer in color marketing solutions. Kermit Engh, Managing Partner of Methods for Management, reflected on the visit: “This was a fascinating field trip to the Duha Group, a worldwide company that produces designer paint samples used by paint stores and interior designers. An integral part of this company is its long-standing continuous improvement culture.”

Participants explored Duha’s innovative approaches to color strategy, mass reproduction, and system management. The tour showcased the company’s commitment to cultural excellence and continuous improvement, providing participants with a firsthand look at effective communication and standardization through visual systems.

Later in the day, attendees visited the Best Care Dry Cleaners plant, engaging in a constructive critique session. This visit allowed members to exchange ideas and insights, fostering a collaborative environment to discuss advancements and innovations. The session concluded with a delightful dinner hosted by Lisa Loscerbo, providing a perfect setting for relaxed yet productive networking.

MfM Canadian Bureau Group at the Duha Color Group: left to right: Fontana Coy – Duha Color Group, Lisa Loscerbo – Best Care Dry Cleaners, Lorena Malusoc – Best Care Dry Cleaners, Beatrix Alcala – Best Care Dry Cleaners, Kevin Hiebert – Best Care Cleaners, Nadine Rana – Drape Master Platinum Cleaners, Kermit Engh – MfM, Larry Tessier – Busy Bee Cleaners.

Lisa Loscerbo shared her thoughts: “Our recent MfM collaborative gathering served as a platform for sharing knowledge, discussing emerging trends, and brainstorming innovative solutions to common challenges faced by our industry.”

Thursday was dedicated entirely to strategic discussions and knowledge exchange. The day started with a working breakfast and was intensive, focusing on individual plant issues, sales trends, and financial health. Members shared their “Best Ideas” from the last quarter, reviewing successes and learning points, which spurred discussions on marketing strategies and technological advancements in equipment.

Lisa Loscerbo, reflecting on the outcomes, stated: “As CEO of Best Care Dry Cleaners, I am proud to have participated in this exchange of ideas. Some of the key takeaways from the meeting were the significance of leveraging technology to streamline processes and enhance the customer experience. By staying informed of the latest advancements in garment care technology, we can ensure that our services are efficient, convenient, and tailored to meet the evolving needs of our clients. At Best Care Dry Cleaners, we are committed to continuous improvement and exceeding our customers’ expectations. The insights gained from this meeting will inform our strategic initiatives as we strive to uphold our reputation as the preferred choice for discerning individuals who demand the best for their garments.”

For more information on Methods for Management and upcoming meetings, please contact Vikki Reed at [email protected].