ZIPS Cleaners graduated its fourth Certified Trainer class last month, adding another six team members to the list of individuals who have successfully matriculated through the one-day program held at the company’s Savage, MD, headquarters.
Created by the in-house ZIPS Training Team and launched in June of 2024, the Certified Trainer program coaches participants on effective methods to enhance store-level training, increase knowledge and reduce turnover.
Attendees learn how to provide exceptional training to all new employees, existing employees (when applicable), and new managers, gaining the tools they need to coach with confidence, communicate clearly, and deliver results.
After completing the class, they receive ongoing coaching and guidance from the Training Team and participate in periodic Certified Trainer chats where they share training success stories and challenges with fellow participants.
Earlier last year, ZIPS graduated nine additional employees from the Certified Trainer program.
So far, 48 team members have successfully completed the program to date.
“The Certified Trainer program helps build a strong training culture, improve retention, and grow a team that delivers on our brand promise every day,” said Jennifer Davis, training and development people manager for ZIPS. “Our goal is to have at least one or two Certified Trainers per location.”
For more information, visit www.321zips.com.