The Drycleaning & Laundry Institute (DLI) and its regional partner associations will be offering several webinars and networking events this May, including a presentation by Jen Whitmarsh of The Route Pros and Snappy Drycleaning. The webinar, which will run at 1 p.m. EST on May 28 is called “The Front Line Advantage: Elevating Everyday Service.”
She will present a practical and engaging workshop designed to equip team members with trust-building customer service skills. From warm greetings to graceful complaint handling, this session will highlight simple but powerful ways to turn everyday moments into lasting customer loyalty. This workshop will help newcomers and experienced customer service representatives bring their best to every customer, every time.
Other highlights of the month will include a Mid-Atlantic Association of Cleaners (MAC) Masterclass at 1 p.m. EST on May 1 and an interactive virtual reception and orientation for DLI members that will begin at 3 p.m. EST on May 6.
On May 22, DLI will present an offering of its Marketing Masterclass at 1 p.m. EST. The program explores innovative and successful marketing practices designed to expand customer bases and boost business performance.
At the end of the month, the North Carolina Association of Launderers and Cleaners (NCALC) will host its annual convention in Atlantic Beach, NC. It will take place from May 23 to 26 and feature vendor exhibits, educational seminars, social events and more. For more information, go to www.ncalc.org.
Additionally, DLI will continue to host its weekly peer-to-peer Zoom meetings every Tuesday at 11:30 a.m. EST. For more information on any of DLI’s upcoming events, contact them at (800) 638-2627 or visit www.DLIonline.org.