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PAGE 20 / NATIONAL CLOTHESLINE / DECEMBER, 2020
THE ROUTE PRO

BY JAMES PEUSTER

The key to making good decisions

ith every decision comes the 4. The ideal output from a factor to tors is outside of your sphere of expe- James Peuster is a consultant who special-
balancing act of the three pri- be incorporated into the final prod- rience or knowledge, you access those izes in route development, management

Wmary factors that impact the uct of a decision assets and involve them at the earliest and maintenance. He offers onsite con-
overall decision to be made, and the possible time. sulting as well as ongoing coaching across
corresponding politics associated with In reality, one of these three sides Don’t put off the obvious in deci- the country. He also has cost groups to
the stakeholders of each factor or fac- most often will be in a state of jeop- sion-making, as the longer you wait monitor route efficiency. For information,
dy.
tion. ar the more pressure will be placed on call (816) 739-2066 or visit

If the output of any given decision With this model in mind, now you the three forces. www.theroutepro.com.
is increased productivity and prof- can make an educated judgment as to

itability, then think of the decision- which side is least important if you
making process in your business as a must negotiate away or down any one
triangle. factor.
Each side is labeled with one of the You can now work, as a safety
three corresponding factors that influ- measure, a side that may be over-

ence the output of any decision. On looked in an otherwise hastily exe-
that triangle label: cuted decision.
This model aids in controlled con-
1. Financials/Costs versations with colleagues, employ-
2. Time/deadlines ees, superiors, clients and vendors to

3. Quality/Expectations
ensure that all sides are considered in

In an ideal decision-making the discussion of an impending deci-
process, productivity would allow an sion and in the execution of produc-

individual to weigh all three factors tivity.
equally and draw upon the best of For example, if someone has a tight
each. The best being: window of delivery for a decision, you

1. The obvious elements that com- might need to discuss the quality de-
prise that factor crease that may occur or the need for
2. The individuals who own that additional revenue or assets to ensure
factor that the deadline is met and no quality
3. The committees, experts, ven- declines are experienced.
dors, personnel assets, equipment, To increase productivity tactically, Mike Baylor (right) from Classic Dry Cleaners & Laundromats in Harrisburg,
technology, etc. associated with a fac- ensure that when tasked with a deci- PA, graduated from Route Pro University specializing in route development.

tor sion, if any of these three critical fac- He is pictured with James Peuster of the Route Pros in Kansas City, MO.

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